RETURN POLICY
Our return policy is designed to ensure customer satisfaction and entitlement. We understand that purchases may not meet expectations, therefore we offer the following return policy:
1. RETURN CONDITIONS: To qualify for the return policy, returned merchandise must meet the following conditions:
- The merchandise must have been purchased from our online store and not from a third-party seller or other source.
- Merchandise must be in good condition, unused or undamaged, and contain all original accessories, tags, and packaging.
- Merchandise must be returned within the period specified in the return policy.
2. RETURN PROCESS: If you decide to return an item, please follow the steps below:
- Contact our customer service team within the timeframe specified in our return policy, providing order information and reason for return.
- The customer service team will provide you with return instructions and assist you with the return process.
- You will need to securely package the returned item and send the return to the return address provided by the customer service team.
3. RETURN PERIOD:
Our return policy states that the return period is within (30) days of receipt of the goods. Please inspect and decide whether or not to return an item as soon as you receive it. Items returned after the return period may not be eligible for a return refund.
4. REFUND METHODS:
Once we have received and confirmed that the returned merchandise complies with the return policy, we will process the refund according to your choice. Refunds will be made to the account used for your original method of payment.
We recommend that you read the return policy fine print on the product page before purchasing to understand the return conditions and limitations for specific items.
If the return is caused by the consumer, the consumer will be responsible for shipping costs. The exact cost will depend on the courier company you choose. If the goods received are damaged or incorrect due to us, the consumer will not be responsible for the resulting shipping costs.
We are committed to providing our customers with quality products and a satisfying shopping experience. If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team. We will be happy to support you and answer your questions.